The ‘So What’ card

The ‘So What’ card

The sales rep stood with an air of quiet confidence, as a hush fell over the room. All the key stakeholders were present, CEO, CFO and CTO, the head of the steering committee, the governance, risk and compliance team and a smattering of the user community. This was...
Mrs Doyle’s guide to active listening

Mrs Doyle’s guide to active listening

Mrs Doyle has few pleasures in life … living as she does, on a small island off the wild Atlantic coast of Ireland. She spends her days tending to the needs of Father’s Ted, Jack and Dougal, keeping them well-fed and supplied with a steady stream of strong Irish tea....